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CSM Online Help Desk

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Corporate Mission:
To partner with our clients to facilitate their technology planning, growth and effectiveness.



Office Hours:
Monday-Friday 9am-5pm

714 Madison Avenue
Covington, KY 41011

Office:
859-491-7947

After hours:
859-392-2689




Serving the Industry
Our clients are what keeps us in business.  Our goal is to make computer automation as painless and cost effective for our customers as possible.  We strive to make technology make sense to non-technical businesses.  Here is what our customers have to say about us:

Scott Schiermyer. - AM Peck & Company, Cincinnati, Ohio: "Our Agency has been a client of Computer Systems Management for over ten years and we consider CSM to be our IT department.  CSM handles all of our hardware and software sales, installation, repairs, networking, web hosting and design.  We consistently find CSM to be reliable, fast and extremely knowledgeable. A. M. Peck & Co., Inc. highly recommends CSM." 

Sandy Davis. - The Albert Rees Davis Company, Beachwood, Ohio:  "We had our agency management system installed in 1998 by Computer Systems Management and we have been with them ever since. They are always there when we need them, whenever we need them 24/7. It's so nice to know that when we have a problem arise, that it will get taken care of by them or they can guide you through so that you can fix it yourself. The staff is very friendly and nice to deal with and the technicians are very professional and explain things in laymen's terms so that you understand exactly what is going on with your system. I'm so grateful to know that they always have my back! Thanks CSM."

Allen Marcum, CIC, President - Cumberland Valley Insurance Management, London, Kentucky:  "Thank you for all of the work you have done updating our network and streamlining our systems. It is a real breath of fresh air to have someone who is so familiar with insurance agency software. One of the biggest headaches I have had working with other computer network services is that they have very little knowledge and understanding of the AMS product, therefore it took up a great deal of my time when we had a problem arise. I always felt the key to having a good in-house network was to have good quality hardware and a computer management service to keep it updated and working efficiently. Until I discovered Computer Systems Management I didn't have but half of the equation solved, since working with you and your firm our network has operated flawlessly and a huge load has been taken off my back knowing if we have a problem you can have it taken care of quickly, efficiently and most importantly with little or no input from me and maybe the best part of all is when you leave it doesn't fall apart again! Again, thanks for all of your help and keep up the good work."

Dave Genton, Dempsey & Siders Insurance Agency:  "We at Dempsey & Siders Agency have been satisfied clients of CSM since 1996. We use their services for IT consulting, hardware upgrades and purchases, software purchases and installs and emergency support. When we need someone in a hurry they have always been there for us. Customer service is EXCELLENT!"

Baker Bahlman, President, Emory P. Zimmer Insurance Agency, Cincinnati, Ohio:  "CSM and their team of IT specialists have helped our agency save thousands of dollars each year. With their heavy emphasis on the insurance industry and their vast knowledge of our hardware/software set up, they are often able to help us via telephone instead of an onsite visit. That saves us money. We also have a second location and that can often make things more difficult when managing our systems. CSM has always helped us with our special remote office needs without a problem. We wouldn't make a major automation move without consulting with CSM."

Jack Fries, President - Fries and Fries Consulting, Cold Spring, KY:  "I have been associated with Computer Systems Management for 3 years. During that time I have found CSM  to be the most knowledgeable and practical hardware and software vendor and service facility in the country. As an agency consultant, who works with agencies nationwide, I’ve seen it all and find CSM to be by far the best."

Judd M. Norris - Glenn E Martin Insurance, Louisville, KY:  "I could go on about how CSM, Inc responds to my calls immediately, handles most problems over the phone. But, the true test would be to contact them when you have your next problem and compare their knowledge and speed of service to the current person your using. I did and that is why we have been using CSM for the last 10 years. The Glenn E Martin insurance agency would use no one else other than CSM for our computer needs."

Mike McNamee -  Klockner-Desma, Hebron, Kentucky:  "We have been a customer of CSM for several years now and have found them to be a knowledgeable, friendly and caring group of people.  Even when you
are talking to the president of the company at six in the morning and she has two kids to contend with and a customer whose system is down, they get the job done.  I would recommend them to anyone in need of a technically literate and affordable  IT department"

Angela Lainhart - Richmond Insurance Agency, West Union, Ohio: "Very pleased with the service we receive.  Always very helpful and friendly.  Keep up the good work!!!!!"

Jeffri Northcut, - Van Zandt, Emrich & Cary, Inc., Louisville, KY: "I have had the pleasure of working with the professionals at Computer System Management since they were a newly appointed AMS Preferred Vendor in 1997. They have worked with me toprovide business solutions, not just the installation of software, equipment and cabling.   They areour “one-stop shop”, but what truly makes them stand out is that they listen to our needs and spend whatever time is necessary to get the job done.  I truly appreciate the way they go the extra mile!"


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