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CSM Online Help Desk

 

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Corporate Mission:
To partner with our clients to facilitate their technology planning, growth and effectiveness.



Office Hours:
Monday-Friday 9am-5pm

714 Madison Avenue
Covington, KY 41011

Office:
859-491-7947

After hours:
859-392-2689



Services

Computer systems and the technology that drives them, are as unique to each business as a fingerprint.  The system that is perfect for one type of industry may not be suited to yours. That is why we pride ourselves in offering solutions to your business. Our technicians are trained and certified in several different fields including Novell, Microsoft Products such as Windows Server 2003, Small Business Server 2003, Windows XP, Windows  2000, Unix, Citrix, Local Area & Wide Area Network Management, Internet solutions and many others.

Regardless of your current system, we have the staff and training to meet YOUR needs.

Consultations

Before you make any decisions about your computer needs, give us a call. One of our certified technicians can meet with you to discuss how your computer system can best serve you. CSM provides free consultations in which you will have the opportunity to discuss what you are trying to accomplish and what the most cost-effective and time productive solution is before trying to implement it. We will give you the advice and the tools to make an informed decision and then provide the resources to implement & support it. 

One of the most important aspects of our job is to get to know your business, not just your computer hardware.  We offer a free initial consultation, where one of our technicians will come to your office and meet with you and discuss your current and future computer needs and to develop an automation plan. You will be provided with a full inventory of your current hardware as well as a written automation plan.  Some of the additional items that we will cover are: Verification of backup operation and state of disaster preparedness, current internet access, setup and practices, current version and compatibility of all software, Antivirus and firewall protection, etc.

 
On-Site Service
 
It is not cost effective nor necessary for a small to mid-size business to staff a full time IT person. By utilizing CSM on-site services including network integration, hardware and software troubleshooting and repair, network administration and more, a business can save thousands of dollars in staffing costs and down time.  You only call us when you need us.  Our certified technicians will be on-site within hours of an emergency and our in-house call  and dispatch center will assure you that you will receive the priority you need.  When you call for assistance, you will find that you can speak with a technician who may be able to solve your problem by phone within minutes or who will gather the information needed to send a technician to your office to get you back up and running.
 
In-House Repairs
 
Computer Systems Management, Inc. staffs full-time certified technicians in-house for repair service, should  you wish to bring your system to us.  Usually we can upgrade your system or add components to your computer in the same day.  Our technicians also build custom computer systems designed to meet your specific needs. Our in-house facility is one of the largest Acer Repair depot on the East Coast and the only Acer repair center in the US able to perform motherboard level notebook repairs. 
 
E-Mail and Web Design and Hosting Services

According to a recent UCLA study, 72.3 percent of all Americans are online, spending an average of 9.8 hours per week in cyberspace.  Chances are many of your customers are among this large group of Web savvy individuals.  It makes sense, therefore, for your company to have a presence on the Internet.  

By bringing your company online, you can provide clients with information about products and services which they can access 24 hours a day, seven days per week.  Tell them  about your business: where you are located, your history, service to the community, the credentials of your employees, how to contact them, hours of operation.  Describe your new and existing offerings.  Allow them to ask questions via email.  

Our team of web design experts can assist you with the planning, development and implementation of designing a new website.  Our web designers take the time to get to know you and your business in order to create a website that fits your style and budget.

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