The team at Computer Systems Management has been The Uhl Agency’s IT support firm for over 20 years. As I’ve come to expect, they’ve always been able to help us tackle the various computer-related issues that arise during normal business operations. However, they’ve also been able to keep us on the cutting edge of technology in the form of efficiency and security improvements.

Case in point: our agency was able to successfully navigate the pandemic by quickly allowing our team to operate remotely without missing a beat. Eventually, our employees began to return to the office, but we continue to offer the option to split time between the office and home due to the seamless process that CSM put into place for us. This workflow earned us national recognition in the form of the December 2020 “Agency of the Month” in Rough Notes magazine.

In addition, CSM has kept us on the forefront of cyber security by implementing best practices that keep our agency ahead of ever-emerging underwriting requirements in the cyber insurance market. Our data is entirely cloud-based, is backed up into two different repositories, and our computers, laptops, and mobile devices all utilize multi-factor authentication.

I can confidently say that our agency is well ahead of our peer group in terms of technology workflows and the implementation of cyber security measures. We have Computer Systems Management to thank for that.

Marc McNulty, CIC, CRM
Chief Operating Officer / Principal
THE UHL AGENCY

The Kreller Group is a large multinational company with employees all over the world. The nature of our work requires us to have strict up-time and security needs. CSM has met and exceeded our computer needs over the last 15 years, streamlining our operation and making certain we are able to operate without a hitch. Their knowledge and experience makes them an essential trusted partner for us, and their ironclad commitment to customer service gives us the security of knowing they are available any time to help us and will take ownership of our issues until they are solved.

Harvey Rosen
Chief Operating Officer
THE KRELLER GROUP

CSM has been a valuable partner for close to 20 years. The team has been responsive, dependable, friendly and timely to all our needs. They are great to deal with whether it’s IT issues or helping develop more efficient processes. We wish you future successes and look forward to working with you in the future.

Barry Schwartz
SJS PACKAGING

I am a new customer, and have been working with Stacey Roberts. He has done a great job, helping us with a number of different issues (security, backup, Windows-Apple coordination, etc.) Five-stars! I highly recommend CSM and Stacey!

Mark B. Smith Co LPA

Our firm requires 7-day a week functionality during tax season. CSM commits to that need, making sure they are available when we need them. They keep our systems up and running during our most critical times. This is much appreciated.

Gary J. Spenlau, CPA
PLATTENBURG Certified Public Accountants

CSM has been a truly exceptional outsourced IT / tech partner to Leonora Polonsky & Associates (LPA). As a small business, we need to outsource IT work; however, as a company with C-suite clients in industries where IT security is of supreme importance, we need our IT partner to be every bit as much of an A-Player as the rest of our team. Here are a few of the things that make CSM truly exceptional:

• Functional master – CSM has incredible depth of technical expertise. Their diagnostic skills are so good that I sometimes think of them as Sherlock Holmes. They quickly get to the bottom of issues which speeds us toward a solution.
• Communication – CSM explains complex technical considerations to me (CEO of LPA) in a way that is simple and understandable.
• Response time – CSM response time totally exceeds my expectations (which are very high!) including IT related needs outside of typical business hours. Off hour support is provided with a smile and no added fees.
• Interaction with LPA’s Clients – CSM shows up as highly professional and collaborative when representing LPA in direct communication with our clients.
• Integrity / Trust – CSM operates with the highest level of integrity, critical for a firm that has access to LPA’s systems.
• Value for Money – CSM provides great value for money given they don’t waste my time (they bring me solutions, not problems), get to solutions quickly, etc.
• Practical – CSM is pragmatic – always mindful of how various IT approaches will impact productivity, etc.
• Flexible – CSM has demonstrated willingness to be flexible on what’s in and out of scope, at times jumping in to help on tasks that are adjacent to IT support when needed.

I would highly recommend CSM to any small business looking for a top notch IT partner.

Leonora Polonsky
Leonora Polonsky & Associates, LLC