we are computer systems management – yep, our name really says it all
We get it.
In a connected and complex business environment, technology can become really complicated really quickly. Businesses can spend too much time and money trying to figure out the tech on their own instead of focusing on what matters most – their customers.
That’s where we come in.
Our insight into the needs of small businesses means we can craft IT solutions that are unique to you. From managed software services to extensive anti-virus support, we know the best paths that’ll get you where you want to go. But we also understand that technology is just a tool to help you run your business more effectively; our real superpower is comprehensive and knowledgeable customer service and has been for nearly 30 years.
(plus we’re a lot of fun to have around!)
I have worked with CSM over the past 20 odd years. The team has been easy to work with and has always tried to help us get the best performance from our computer system and the best value for our money. And they have done it with class and charm. When you call about a problem, they don’t simply say, “Did you try rebooting it?” They listen to the problem and fix it or help you through the fix.
CETRULO, MOWERY & HICKS, PSC
The team at Computer Systems Management has been The Uhl Agency’s IT support firm for over 20 years. As I’ve come to expect, they’ve always been able to help us tackle the various computer-related issues that arise during normal business operations. However, they’ve also been able to keep us on the cutting edge of technology in the form of efficiency and security improvements.
Case in point: our agency was able to successfully navigate the pandemic by quickly allowing our team to operate remotely without missing a beat. Eventually, our employees began to return to the office, but we continue to offer the option to split time between the office and home due to the seamless process that CSM put into place for us. This workflow earned us national recognition in the form of the December 2020 “Agency of the Month” in Rough Notes magazine.
In addition, CSM has kept us on the forefront of cyber security by implementing best practices that keep our agency ahead of ever-emerging underwriting requirements in the cyber insurance market. Our data is entirely cloud-based, is backed up into two different repositories, and our computers, laptops, and mobile devices all utilize multi-factor authentication.
I can confidently say that our agency is well ahead of our peer group in terms of technology workflows and the implementation of cyber security measures. We have Computer Systems Management to thank for that.
Chief Operating Officer / Principal
THE UHL AGENCY
The Kreller Group is a large multinational company with employees all over the world. The nature of our work requires us to have strict up-time and security needs. CSM has met and exceeded our computer needs over the last 15 years, streamlining our operation and making certain we are able to operate without a hitch. Their knowledge and experience makes them an essential trusted partner for us, and their ironclad commitment to customer service gives us the security of knowing they are available any time to help us and will take ownership of our issues until they are solved.
Chief Operating Officer
THE KRELLER GROUP
CSM has been a valuable partner for close to 20 years. The team has been responsive, dependable, friendly and timely to all our needs. They are great to deal with whether it’s IT issues or helping develop more efficient processes. We wish you future successes and look forward to working with you in the future.
I am a new customer, and have been working with Stacey Roberts. He has done a great job, helping us with a number of different issues (security, backup, Windows-Apple coordination, etc.) Five-stars! I highly recommend CSM and Stacey!
Our firm requires 7-day a week functionality during tax season. CSM commits to that need, making sure they are available when we need them. They keep our systems up and running during our most critical times. This is much appreciated.
PLATTENBURG Certified Public Accountants